This sounds like AT&T.My problem with apartment living...you get a deal from them, say $100 off, to sign on and move in but after the first year they go up $100. The next year the same...they keep going up on your rent regardless of whether you are good, on-time paying renter. So, they prioritize new renters over keeping existing ones. Finally got fed up with that and bought my first townhome. Never looked back.
