Question: What are your thoughts on "tipping" waiters/waitresses?

SavannahDare

Hall of Fame
Jul 23, 2004
15,166
317
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Gulf Breeze, Florida
I tip wait staff, valets, bellhops, hair dressers, etc.

I will NOT tip if the individual is rude or I bring something to their attention and they fail to fix it.

I do not believe in tipping above the 20% mark, period.
 

ValuJet

Moderator
Sep 28, 2000
22,620
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Are you folks figuring these percentages before or after taxes? There are places where taxes add on more than 10% to your bill.
There are also places that will automatically add a tip, thank you very much. Hotels will do this on room service. I was in one recently and they added a 22% gratuity for somebody to bring it up the elevator to my room. Then, had a line for Tip (on top of the 22% I just gave them). Always read the receipts!
 

GreatDanish

Hall of Fame
Nov 22, 2005
6,079
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TN
I do not believe in tipping above the 20% mark, period.
Just curious, why?

One thing I think many patrons don't recognize is that time is money for waiters. If you go and order two cups of coffee and stay for an hour and a half during a somewhat busy time, that takes up a table that the waiter could otherwise be serving other patrons and making more tips. From the patron's perspective, a 15% tip might be "right" but a 15% tip of $0.78 for an hour and a half probably cost the waiter $10 or more...

I say that to say that time is a factor for me. If I'm in and out, my tip will be quite lower than if I buy the same food and get the same service, but stay for two hours.
 

Bama Reb

Suspended
Nov 2, 2005
14,445
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On the lake and in the woods, AL
Another big factor that comes into play is the preparation of the food itself. I think we have to assume that the waiter/waitress doesn't keep the entire tip for themselves but rather at least partially shares it with the cooking staff. IMO if the meal is prepared correctly, served hot, tastes good and the wait staff does their job correctly then they earn the entire tip. But if the meal sits for several minutes before it's brought to me and isn't as hot as I think it should be then there's a deduction. If I have to turn it back because it's not prepared correctly (this happens a lot when I order eggs 'over medium' and they are served with the whites still runny) then there's another deduction. If while I'm waiting for my meal I see that the table wasn't cleaned properly before I was seated, then there's another.

I'm not trying to bring the tip amount down, but I have certain standards that must be met before I lay extra money on the table. In that light, let's just remember what tips stands for: To Insure Proper Service.
 

cbi1972

Hall of Fame
Nov 8, 2005
18,732
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Birmingham, AL
If I am eating out, I normally eat at either a fast food place, where there is no tipping, or a place I know and like.
I am a low maintenance customer. I don't order things I am unlikely to enjoy, or try to make obnoxious substitutions or other special requests. I never send food back or otherwise antagonize waitstaff. I don't like to sit around and chat at the table after eating, but I know a lot of older people that like to do this, and I don't complain about it when they are paying.
I like to put 10% of the total on the credit card, and 10% or more in cash on the table.
If food or service is bad, that will affect my decision whether to return or not, but generally not my tip.
I can't remember the last time I had noticeably bad service, and I eat out a lot.
 

dWarriors88

All-American
Jan 4, 2009
4,327
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Tulsa, OK
Another big factor that comes into play is the preparation of the food itself. I think we have to assume that the waiter/waitress doesn't keep the entire tip for themselves but rather at least partially shares it with the cooking staff. IMO if the meal is prepared correctly, served hot, tastes good and the wait staff does their job correctly then they earn the entire tip. But if the meal sits for several minutes before it's brought to me and isn't as hot as I think it should be then there's a deduction. If I have to turn it back because it's not prepared correctly (this happens a lot when I order eggs 'over medium' and they are served with the whites still runny) then there's another deduction. If while I'm waiting for my meal I see that the table wasn't cleaned properly before I was seated, then there's another.

I'm not trying to bring the tip amount down, but I have certain standards that must be met before I lay extra money on the table. In that light, let's just remember what tips stands for: To Insure Proper Service.
I'm a waiter at Red Robin. I take tables for a living right now. Your tip is how I put food in my stomach and a roof over my head. I pay rent, cell phone, fuel for the car, grocery, electric, cable/Internet, water, and Netflix with your tip money. I make 3.63 an hour, and I share my tips. I tip out 1% of my TOTAL SALES (and that's tax included, and before any promo'd or free food) to the busser, 1% to the expo, and 1.5% to my bartender.

I share 3.5 % of every ticket to my support guys. Even if I don't have a drink from the bar that evening, I'm tipping out. Keep that in mind guys. If I run 500 dollars at th evenings end, I give 5 to busser, 5 to the expo, and 8 to the bartender (they round up, dirtbags) so if I make 10% on the evening, I made 50 dollars, then after tipout I only make 32. On 500 sales!? It's ludicrous. I have bills. I bust my arse to give you great service. I always have your drink filled, only call you sir or ma'am. Your food gets there on time. I CANNOT control the taste, you ordered it, you eat it, sorry if you don't like it, I'll get a manager to take it off your ticket, And I'll tip out on it anyways.

Ask your waiter's opinion on the food if you dont know weither or not you'll like it. Anyways you should always tip 15% unless you just had horrible service. I always do 20-30% I look for 20%. If I walk out with 20% on the evening I'm happy. Let's go back to the 500 dollar of sales an evening. If I sell 500, and make 10% all evening, after tipout at 3.5% at $18, I walk with $32. If you pony up the extra $2 or $3 (it's just $2-$3, for good service though, duh) and I make 20% all evening, I make $100 and tipout $18, I'll walk with 82, see how big of a difference that is? that's money that pays the bills. 20% will make your waiter happy. And I remember bad tippers, we talk to each other, we show each other their faces and next time they come in we know. Nobody wants to help you, no one wants to go out of they're way to make you feel comfortable. We don't work for free.


Also keep in mind how many other tables your waiter/ess has. And how close you were sat with someone else (double/triple seating). That's tough.


And also, if your the person who says "can we sit somewhere else", remember, theyre probably seating you there for a reason. It's for your best service. If you want to sit in someone else's section, keep in mind they're not expecting a table at that moment. So please be mindful of that.

I complain every day of poor tippers, and I thank several great tippers. Some people just don't tip. Of course it's all a matter of opinion how MUCH you should leave. But ALWAYS leave at least 10%. Cause if you leave nothing, we lose money. We have to pay for you. Don't be an arse.


Rant off.
 

Bama Reb

Suspended
Nov 2, 2005
14,445
0
0
On the lake and in the woods, AL
I'm a waiter at Red Robin. I take tables for a living right now. Your tip is how I put food in my stomach and a roof over my head. I pay rent, cell phone, fuel for the car, grocery, electric, cable/Internet, water, and Netflix with your tip money.........

I complain every day of poor tippers, and I thank several great tippers. Some people just don't tip. Of course it's all a matter of opinion how MUCH you should leave. But ALWAYS leave at least 10%. Cause if you leave nothing, we lose money. We have to pay for you. Don't be an arse.
Rant off.
Looks like I hit a nerve. I don't eat at Red Robin so I have no idea how they do things there. But I do know of the reputation that Red Robin carries, and I understand it's a nice place to eat. If so, then most of the details below won't apply to you.
But I get the impression you think I shouldn't take into consideration whether the food was served hot or was left to sit and get cold before I get a chance to take my first bite. Should I also just ignore the food crumbs and spills that were left on my table from a previous diner? I'm not in the habit of ordering strange food that I'm not aware of how it's supposed to be prepared or supposed to taste. Should I also just ignore poorly prepared (under/overcooked) food? I'm sorry you have to wait table for a living, and that you have to share all your tips. But to me the quality of the food plays a more important a part of my dining experience than you serving it on time and bringing me a fresh drink or clean eating utensils.
IMO you are part of a team. If one member of the team lets down the rest, the entire team suffers. That is, if the food is lousy where you work then even if you do the very best job you can as a waiter/waitress, you still shouldn't expect much of a tip.
On the other hand, if the food is great, you do a good job and I'm happy about my dining experience, then you'll get a tip that reflects my satisfaction.
 

bamanut_aj

Hall of Fame
Jul 31, 2000
20,058
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Spring Hill, TN
first off, no offense to any current waiters or former waiters on the board!

But I don't go for the 'we only make xxx per/hour and tips are how I feed my kids' thing. No one is forcing you to work for that kind of money. And knowing that you pay your bills in this way should ensure that you deliver nothing but top quality service for the entire shift to every customer. (again, not directing that at anyone)

However, knowing that you wait tables for a living, I try to be a good diner....I eat out a lot on the road, so I'm usually by myself. I try to get in, get out, and free up your table. For any amount up to 25 dollars, I tip 5 dollars, no matter the total. After 25 dollars, I start doing math.
 

dWarriors88

All-American
Jan 4, 2009
4,327
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Tulsa, OK
Looks like I hit a nerve. I don't eat at Red Robin so I have no idea how they do things there. But I do know of the reputation that Red Robin carries, and I understand it's a nice place to eat. If so, then most of the details below won't apply to you.
But I get the impression you think I shouldn't take into consideration whether the food was served hot or was left to sit and get cold before I get a chance to take my first bite. Should I also just ignore the food crumbs and spills that were left on my table from a previous diner? I'm not in the habit of ordering strange food that I'm not aware of how it's supposed to be prepared or supposed to taste. Should I also just ignore poorly prepared (under/overcooked) food? I'm sorry you have to wait table for a living, and that you have to share all your tips. But to me the quality of the food plays a more important a part of my dining experience than you serving it on time and bringing me a fresh drink or clean eating utensils.
IMO you are part of a team. If one member of the team lets down the rest, the entire team suffers. That is, if the food is lousy where you work then even if you do the very best job you can as a waiter/waitress, you still shouldn't expect much of a tip.
On the other hand, if the food is great, you do a good job and I'm happy about my dining experience, then you'll get a tip that reflects my satisfaction.
Lol no you didn't strike a nerve. There are things we can control, and things we can't. Getting the food out of the window is in our control, and if your food is cold you should tell me. Granted the cooks get your food out all at the same time. I tend to let my tables know where the kitchen is at on their ticket.

Crumbs in the seat is something we can control. If the busser leaves the seat dirty or doesn't wipe the table well enough, I'll gladly wipe it for you, no problem. Just ask otherwise I don't know. I hate when a table has a problem and is being secretive. I ha a table who came in happy last night, there were about 6 of em. And throughout the visit they were getting upset with something, I asked if everything was okay, a couple times I might add. They never told me. So they leave, and left me $3 on a $60 dollar ticket. If something is wrong, I'll do everything I can to fix it, and if I can't, I have a manager who can.

Undercooked/overcooked food is out of my control. And it happens. The timing belts on the broiler can get messed up and it come out a little to pink, or not enough pink. I can't cut into your burger. The cook may, they don't do it though. But I certainly can't. But I'll be happy to get you another one if you don't mind waiting. And red tickets are priority. So it should only be 3-6 mins.

I don't like having conversations with tables, unless its college football, or more specifically Alabama football. I just like to keep it business, we have other waiters/ess that like to "make a connection" and have conversations etc, I just feel like I am supposed to bring you your drink, food, and keep those drinks filled. Im always nice and smile. and it's always yes sir, no sir, and yes ma'am, no ma'am. Just like momma taught me.
 

dWarriors88

All-American
Jan 4, 2009
4,327
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Tulsa, OK
But I don't go for the 'we only make xxx per/hour and tips are how I feed my kids' thing. No one is forcing you to work for that kind of money. And knowing that you pay your bills in this way should ensure that you deliver nothing but top quality service for the entire shift to every customer. (again, not directing that at anyone)

However, knowing that you wait tables for a living, I try to be a good diner....I eat out a lot on the road, so I'm usually by myself. I try to get in, get out, and free up your table. For any amount up to 25 dollars, I tip 5 dollars, no matter the total. After 25 dollars, I start doing math.
I'm only doing this job because the schedule is very very flexible, and I can work at night. I'm in school, and I don't have enough money. So I'm working my way through school pretty much. I would love another job. Some days I just hate waiting on people. It's not what I want to do. But I have to right now because of my circumstances, and availability.

But the I have kids to feed guys, they're working a kids job and need to move on. We have one of those. He's not a good guy.
 
I

It's On A Slab

Guest
I'm a waiter at Red Robin. I take tables for a living right now. Your tip is how I put food in my stomach and a roof over my head. I pay rent, cell phone, fuel for the car, grocery, electric, cable/Internet, water, and Netflix with your tip money. I make 3.63 an hour, and I share my tips. I tip out 1% of my TOTAL SALES (and that's tax included, and before any promo'd or free food) to the busser, 1% to the expo, and 1.5% to my bartender.

.
I always get take-out from Red Robin. Awesome Banzai burger (teriyaki sauce, pineapple, etc).

However, they sock it to you on the bar tab. Learned that my one and only time I dined there. Bar tab was more than my food bill.

And the atmosphere there is pretty much like Chuckee Cheese. Loud, small kids running around.
 

bamanut_aj

Hall of Fame
Jul 31, 2000
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Spring Hill, TN
Let me also add, that diners who expect something free at the first hint of trouble really tick me off.

If I order the "6 grain oatmeal pancakes" from Cracker Barrel, and the waitress hits the 'whole grain pancakes' button above it, I'm going to get the wrong order. At that point, IMO, the server gets the opportunity to right the wrong, without their tip being adversely affected. Bring my correct order in a reasonable amount of time.....no biggie. Mistakes happen, and your ability to overcome the error and make the entire process as painless as possible is a positive reflection on you.

But some things, like a burnt steak, are too egregious to overcome. You're talking about waiting at least 20 minutes while your entire party eats and you sit. That's a no-no, though not entirely the fault of the server.
 

Nate Harris

All-SEC
Dec 7, 2003
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Belle Mina, AL
On the rare occasion when the service is truly horrible I tip a single penny. That's happened maybe 3-4 times in the past 20 years. That said, I get what it all means because I used to work in a restaurant like many of you. On any normal day it's 20% and up.
 

ValuJet

Moderator
Sep 28, 2000
22,620
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My late father in law was one of those showing up in a restaurant to try to get something comped. I witnessed him order a salad at Chili's and the lettuce wasn't as fresh as he thought it should be. He summoned the manager to his table and raised his voice "Look at that. Would you eat that?" Of course he got his meal for free. He did this a couple of more times and I refused to go anywhere with him and his wife where we had to stop to eat. It was embarrassing.

He told me another time he went to a place on Hollywood Beach (FL) and he ordered a fish sandwich. Of course, the manager was called out and heard the complaint. FIL whined to me that he thought he'd get the meal free from the manager but it didn't happen. He vowed to never go back to that particular restaurant (I'm sure the manager was disappointed that a horrible customer wouldn't be coming back).

He and his wife went on a trip to visit friends. He bragged when he returned that he'd gotten two hotel rooms comped - one, he complained about the hot water, and a second time he complained about a moth in the room. Of course, Hampton Inn and these places will comp your room if you complain.

To the restaurant people and others who work before the public, there are cheapskates out there who will do anything to get something free.

BTW, Mrs. VJ was also embarrassed over the acts of her father. I worked enough retail positions to spot these people a mile away, and my tendency was always to give them enough to get them the hell out of my store.
 

bamanut_aj

Hall of Fame
Jul 31, 2000
20,058
83
167
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Spring Hill, TN
My late father in law was one of those showing up in a restaurant to try to get something comped. I witnessed him order a salad at Chili's and the lettuce wasn't as fresh as he thought it should be. He summoned the manager to his table and raised his voice "Look at that. Would you eat that?" Of course he got his meal for free. He did this a couple of more times and I refused to go anywhere with him and his wife where we had to stop to eat. It was embarrassing.

He told me another time he went to a place on Hollywood Beach (FL) and he ordered a fish sandwich. Of course, the manager was called out and heard the complaint. FIL whined to me that he thought he'd get the meal free from the manager but it didn't happen. He vowed to never go back to that particular restaurant (I'm sure the manager was disappointed that a horrible customer wouldn't be coming back).

He and his wife went on a trip to visit friends. He bragged when he returned that he'd gotten two hotel rooms comped - one, he complained about the hot water, and a second time he complained about a moth in the room. Of course, Hampton Inn and these places will comp your room if you complain.

To the restaurant people and others who work before the public, there are cheapskates out there who will do anything to get something free.

BTW, Mrs. VJ was also embarrassed over the acts of her father. I worked enough retail positions to spot these people a mile away, and my tendency was always to give them enough to get them the hell out of my store.
I'm a Hilton Honors Diamond Member. I've had one complaint and it was a DUMP of a Hampton in Batesville, MS. It was not an original Hampton....some sort of dump hotel that Hampton bought, did a fair remodel, but the manager doesn't do maintenance very well. Anyhoo.....I complained about dirt and bugs in the wall HVAC unit, ladybugs in the room and bed, the hat rack fell off, the ballast in the bathroom buzzed and flickered. Each item, individually, was no big deal but the room had ALL the issues at once.

The manager didn't offer ANYTHING. No comp, no refreshments, nothing. So when I did my survey like I always do, I told the truth. No exaggerations, just the truth. I got a call from Customer Service and I think they gave me some points or something.

I say all that, somewhat jokingly, to say that Hampton doesn't always comp you a room! ;)
 

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