Do you have a Pet Peeve (Part II)

Companies that hire people to field customer service calls who have foreign accents so thick they literally cannot be understood. I sometimes wonder if it's done on purpose so people will just hang up? I lost out on a hotel refund I was entitled to because the customer service representative's accent was so thick I literally couldn't understand a word they were saying. I called back, hoping to get another person. Which I did get another person, only to have the same problem. The person's accent was so thick I had no clue what they were saying. So I lost out on $75 that they owed me. I simply do not have the time to keep calling, going through prompts, only to get to a communication barrier.
 
Companies that hire people to field customer service calls who have foreign accents so thick they literally cannot be understood. I sometimes wonder if it's done on purpose so people will just hang up? I lost out on a hotel refund I was entitled to because the customer service representative's accent was so thick I literally couldn't understand a word they were saying. I called back, hoping to get another person. Which I did get another person, only to have the same problem. The person's accent was so thick I had no clue what they were saying. So I lost out on $75 that they owed me. I simply do not have the time to keep calling, going through prompts, only to get to a communication barrier.
Thick accent, real fast with thick accent, or a high pitched female voice. These people need to understand who their audience is. A retiree insurance company needs not have ladies with high pitched voices. As some of you older folks here know, that range is the first to go with hearing at an elevated age. My dad is 77, can’t hardly hear high ranges any longer. Calling his secondary insurance carrier and getting an Asian lady with a high pitch was zero help.
 
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Reactions: Bazza and Toddrn
Whenever I encounter that situation - I do not hesitate to say: "Could you please repeat that and a little slower this time? I cannot understand what you just said."

I'll say it twenty times in a row if I have to.......

But I always remain polite and patient. It's not their fault - don't shoot the messenger!
 

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