Venting- can’t cancel beach trip

[AlistarWills]

Reply email came in. Read it below.


We are going through an unprecedented worldwide ordeal, for which there was no plan or precedent. The policy in place, at the time it all started was a No Refund policy. We changed that policy in favor of guests and we have listened to the overwhelming requests for refunds from more than most people impacted.
We are not giving full refunds and we have decided to handle this consistently for everyone.

We understand that it maybe difficult to find “logic” in the decisions made in dealing with things. It would be impossible to go one by one and we can not have this lingering as we try to move forward.

The check you received finalizes the unfortunate situation in a way that responds to most people involved and brings closure and gives people options for the future.

 

[AlistarWills]

Reply email came in. Read it below.


We are going through an unprecedented worldwide ordeal, for which there was no plan or precedent. The policy in place, at the time it all started was a No Refund policy. We changed that policy in favor of guests and we have listened to the overwhelming requests for refunds from more than most people impacted.
We are not giving full refunds and we have decided to handle this consistently for everyone.

We understand that it maybe difficult to find “logic” in the decisions made in dealing with things. It would be impossible to go one by one and we can not have this lingering as we try to move forward.

The check you received finalizes the unfortunate situation in a way that responds to most people involved and brings closure and gives people options for the future.

So they are saying they are going to put in writing that they would give a credit plus a 20% discount to rebook later. Then decide to just take an extra 20% off the amount already shrunk by $108 of stated non-refundable fees, cut a check and run.

 

[TIDE-HSV]

So they are saying they are going to put in writing that they would give a credit plus a 20% discount to rebook later. Then decide to just take an extra 20% off the amount already shrunk by $108 of stated non-refundable fees, cut a check and run.

From what you've posted, I've lost track of the actual amounts involved. Probably refusing them and suing is not a practical route, after legal costs. Have you exhausted the credit card route?

 

[AlistarWills]

From what you've posted, I've lost track of the actual amounts involved. Probably refusing them and suing is not a practical route, after legal costs. Have you exhausted the credit card route?

so orignal paid amount was 3813.27
credited amount was 3705.27
Check was cut for 741.05 less than the credited amount. A total of 20%
I have contacted CC company, they don’t seem like they feel they can get the money back.i have a documentation trail to make and some paperwork to fill out. To show what has happened for the CC company.
I have found others that have been done the exact same way we have. They are also PO’d. While it seems there are others on their Facebook page currently rescheduling their credited trip.
There are numerous complaints to the BBB on Liquid Life. At least one person that filed a BBB complaint has gone to the AG’s office with a complaint as well.
Our group has sent one last email to give them one last chance to make it right. You may be seeing news articles about them soon. We are ready to make this situation widely known. I spoke to a lady who was trying to reschedule and they gave her the run around till she got a letter and a check in the mail. Today some other people on our baseball team tried to call to reschedule and was told they can’t and needed to send an email. The reply to their email was that a letter was sent to them that would satisfy everything.
I’m afraid legal fees would cause the legal route to not be something worth doing. I don’t doubt we would win because they’ve documented everything quite well for us, but the amount is likely small enough that we’d lose it paying a lawyer. Now if we could get enough people to join the cause and file a class action suit and combine resources, we might could pull that off. Just don’t know how to collect names of people they’ve messed over.

 

[Crimson1967]

A friend of mine posted on FB about a beach trip they had canceled. They said they only got a 50% refund for their condo rental. They were not happy. They did have trip insurance.

 

[CrimsonNagus]

@AlistarWills, was the card you used AMEX? I’ve never had an issue disputing a charge with AMEX and they have always sided with me but, I’ve never disputed anything in the amounts you are talking about. Never disputed anything during a pandemic either.

 

[AlistarWills]

@AlistarWills, was the card you used AMEX? I’ve never had an issue disputing a charge with AMEX and they have always sided with me but, I’ve never disputed anything in the amounts you are talking about. Never disputed anything during a pandemic either.

Not AMEX it was Visa but I was told by my bank they are the ones to handle this. Visa rarely has things sent to them unless it’s something along the lines of a CC machine goofing up.

 

[TIDE-HSV]

Not AMEX it was Visa but I was told by my bank they are the ones to handle this. Visa rarely has things sent to them unless it’s something along the lines of a CC machine goofing up.

Hmm... VISA gets a lot of mileage out of that guarantee. Your bank doesn't have nearly the leverage VISA would have. I've disputed charges a couple of times on cards and the card company has backed me up and removed the charge. IDK what's going on here...

 

[AlistarWills]

Will be submitting paperwork in the morning with the bank requesting $3705.27 to be returned for failure to deliver services that were paid for.
I have learned in researching things that if a merchant receives enough complaints, they may lose credit card services with said card company.

 

[crimsonaudio]

Good luck, hope it works.

Yah, merchant services can be pulled for things like this, but keep in mind, as B1G posted above, if you delay too long and this company takes too much heat, they may simply file for bankruptcy - in which case you'll be lucky to get anything.

 

[AlistarWills]

Bank told me it could be a couple days before I hear from them. They were impressed with my stack of documentation I brought (I NEVER delete emails that aren’t junk).

I found a condo owner that used Liquid Life to rent his property. He had no idea any of this stuff was going on. He’s calling the owner and wasn’t very happy about any of it.

As it seems more people are getting notified that the company is reneging on the credits, they are emailing for more information (Liquid Life WILL NOT actually talk to you). It seems they are having such a hard time explaining to people why they offered a credit so they wouldn’t lose their money and then decided to just give some of the money back and keep hundreds for themselves, that they have turned the email address you are supposed to use to get info on auto-reply. Folks are getting a blanket statement instead of any meaningful explanation as to why they felt it necessary to just take from folks.

 

[crimsonaudio]

Bank told me it could be a couple days before I hear from them. They were impressed with my stack of documentation I brought (I NEVER delete emails that aren’t junk).

Yah, I have every business / important private email form the last 20 years. It's literally saved me tens of thousands of dollars over that time. 100GB of backup is cheap.

As it seems more people are getting notified that the company is reneging on the credits, they are emailing for more information (Liquid Life WILL NOT actually talk to you). It seems they are having such a hard time explaining to people why they offered a credit so they wouldn’t lose their money and then decided to just give some of the money back and keep hundreds for themselves, that they have turned the email address you are supposed to use to get info on auto-reply. Folks are getting a blanket statement instead of any meaningful explanation as to why they felt it necessary to just take from folks.